Refund policy
Return & Exchange Policy
We want you to love your Savvy Munk gear. If something's not quite right, here's how returns and exchanges work.
30-Day Returns
You have 30 days from the date you receive your item to request a return.
Please note: return shipping costs are the customer's responsibility. Savvy Munk does not cover shipping fees for returns or exchanges.
To be eligible for a return, your item must be:
- In the same condition you received it — unworn and unused
- With all original tags attached
- In its original packaging
- Accompanied by your receipt or proof of purchase
To start a return, email us at joy@savvymunk.com.
If your return is approved, we'll send you instructions on how and where to send your package, along with the applicable return shipping cost. Items shipped back to us without an approved return request will not be accepted.
Questions about a return? Reach out any time at joy@savvymunk.com.
Damages & Issues
Please inspect your order as soon as it arrives. If an item is defective or damaged, or if you received the wrong item, contact us right away so we can evaluate the issue and make it right.
Exceptions & Non-Returnable Items
The following items cannot be returned:
- Perishable goods (food, flowers, plants)
- Custom or personalized products (special orders, made-to-order items)
- Personal care goods (beauty products)
- Hazardous materials, flammable liquids, or gases
Sale items and gift cards are final sale and cannot be returned.
If you have questions about whether a specific item qualifies, get in touch before purchasing.
Exchanges
Need a different size or style? The fastest way to get what you want is to return your original item, and once that return is approved, place a new order for the item you'd like instead. Standard return shipping costs apply.
European Union: 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason, without needing to provide justification. As with standard returns, your item must be unworn, unused, with tags attached, and in its original packaging, along with proof of purchase. Return shipping costs remain the customer's responsibility.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to fully process and post the refund.
If it's been more than 15 business days since your return was approved and you haven't seen your refund, contact us at joy@savvymunk.com.
